WebBest 11 Customer Service Games, Activities, and Training Ideas. CONTACT SALES. TRY FOR FREE. Many people will tell you that work is not all fun and games, but in reality, this can’t be further from the truth. … Game 1: “Here’s What, This is Why”. This customer service training game teaches how to explain your processes to the customer and why it’s important. Customers often feel frustrated when they aren’t familiar with your methods or don’t get the point of your questions. They also don’t appreciate long wait times. See more New processes can be frustrating to your customers, so let your representatives sit as customers to understand how they might feel. See more Your goal here is to foster critical thinking, team collaboration, and alignment with gamification. Here, your agents will learn to plan and collaborate with team members that you don’t get along with on a normal day with the … See more Customer service training games bring fun and engagement to customer service training. But your needs are unique. Do you want your team … See more You want to show customer service agents to cover communication gaps and connect. These games and other team-building activitieshelp you get in the shoes of your customer and teammates and bridge … See more
20 Customer Service Training Ideas, Activities & Games
WebMar 2, 2014 - Print our five free customers service training games, and add a little fun with meaning to your next training sessions. Our customer service course activities are … cool things to type
Free Customer Service Training Games and Activities
WebMar 16, 2024 · Here are some customer service training ideas and activities. 1. Culture training During culture training, employees learn the values of the company and what … WebNov 18, 2024 · Customer service training materials. Let’s see what you can use in your training. 1. Customer service training ideas & tips Do a personality test. This activity … WebJan 21, 2024 · So, here are a couple of fun games that will help to improve advisor questioning and probing skills. 1. Determine the Scenario Too often advisors are asked … family tree cushion with names